SHIPPING & HANDLING
We currently hold a large volume of stock for Dreamgirl, Hustler, Leg Avenue, Vacari, Coquette and Anthonys Shoes. When an order is received by ourselves we endeavour to fulfil as much as the order as possible in the shortest period of time. If we are unable to fulfil any items from your order, a full refund will be given for those items.
We aim to dispatch stock items within 48-72 hours, with non-stock items being placed on order direct from the manufacturer. Non-stock orders are generated weekly direct with the manufacturer and generally arrive with us within 7 working days, but can take up to 28 days in some instances. In the event of an extended wait on an ordered item we will offer you the choice of placing the item on back order, a suitable alternative or a full refund.
Item(s) returned to us as unclaimed from Royal Mail will be subject to reshipping charges.
POSTAGE / PACKAGING
Postage and Packaging is charged on a "per order" basis, being £2.95 for the UK, £6.95 for Europe and £10.95 for the rest of the world, with all our products being dispatched within discreet plain packaging. We are currently offering FREE UK postage on all Stockings and Pantyhose only orders.
DAMAGED IN TRANSIT GOODS
In the unfortunate event that your goods become damaged in transit please notify us within 48 hours. For goods that require a signature please ensure that you record details of the damage on the delivery documentation and again, notify us within 48 hours. Proof of damage will be required by ourselves in order to facilitate our claim against the carrier. In view of this it is absolutely imperative that you return all original packaging to us together with any damaged items in order to support our claim.
EXCHANGES
Balancing payments on replacement item(s) of a lower value than the returned goods will be credited back via the same method of original payment. Postage and packaging costs will be applied for item(s) previously legible for free UK postage and packaging where the total original order value falls below £50.00.
Balancing payments on replacement item(s) of a higher value than the returned goods will be chargeable and a payment request will be generated by ourselves for your immediate payment.
Additional postage and packaging charges will not be incurred for delivery of replacement item(s).
RETURNS
We are pleased to offer a 100% guarantee that if you are unhappy with any received item(s), you will be offered an exchange or a full refund upon receipt of the item(s) by ourselves. For hygiene reasons, please ensure that all Pantys and Swimwear are tried on over your own underwear in case of return. Please note that the following returns policies and exclusions apply: -
All Footwear is non-returnable.
Body Stockings, Stockings and Pantyhose are non-returnable if the pack has been opened.
Sealed item(s) are non-refundable once open as they are no longer re-saleable. Please therefore ensure that you are happy with any sealed item(s) before opening them.
Faulty items will only be exchanged like for like, and not for an alternative item unless it is either no longer available or there is likely to be an extended delay on availability.
All returns must be advised in advance either verbally or via email at which time a return code will be supplied by ourselves for inclusion with your parcel.
All returns should be clearly marked with supplied return code together with customer details, and faulty items should include a brief description of fault.
All packages must be returned to us with adequate postal insurance applied in order to cover the full value of enclosed item(s). Failure to do so is at your own discretion, however, we will not be held financially liable for any items either lost or damaged in transit.
All returns must be returned to us within 7 days of receipt.
All items must be returned to us in a fully re-saleable condition, meaning, unworn with labels still in tact, unmarked, unwashed and within undamaged original packaging (where relevant). Returns that do not adhere to this policy will be returned without notice and no refund given.
Exchange item(s) or a full refund will not be offered until item(s) are received by ourselves. Refunds are generally processed within 7 working days.
postage and packaging charges are non-refundable.
Item(s) where free postage and packaging was applied will be refunded minus postal costs.
The above policies and exclusions do not affect your statutory rights.
Our returns address is:
Sweethearts & Tarts
380b Baddow Road
Great Baddow
Chelmsford
CM2 9RA
|
|
